Sherly L.

WORK HISTORY

EDUCATION

ABOUT SHERLY L.

Thanks for stopping by my profile! I am an experienced professional with a wealth of knowledge in Technical Escalations, Onboarding and Implementation, and Customer Service, boasting a successful track record of managing projects and delivering high-quality results.I have a talent for developing a deep understanding of products, analyzing client needs, and resolving complex technical issues. I am skilled in troubleshooting and working effectively with cross-functional teams to find solutions.I\'ve built a reputation for high client satisfaction, delivering on projects and initiatives with efficiency and professionalism. From onboarding and project management to personalized training sessions, streamlining processes, and training new hires, I have a talent for making an impact and adding value to the organizations I work for.My past work as a Senior Analyst in the financial industry sharpened my process improvement and quality assurance skills, resulting in improvements to overall process efficiency. At LinkedIn, I have been responsible for providing Tier 2 and Tier 1 support, training peers and team members, and creating internal training and troubleshooting guides.Visit my Recommendations section below to see what my colleagues have to say about working with me.