Sherley Rose
Key Account Manager | Driving Client Success & B2B Growth | CRM & SaaS Specialist | Client Relationship Expert | Cross-Functional Leader | Account Strategy
- Role
- Key Account Manager at Billeasy
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sherley Rose
Account Management & Customer Success Specialist with 6+ years of experience in SaaS…
Experience
Key Account Manager
Aug 2024 — Present · Mumbai, IN
Manage key accounts for various enterprise clients across 850+ retail stores and online platforms including Tim Hortons, Belgium Waffle, and Cotton World.Led partnerships with Mumbai, Pune, Hyderabad, and Nagpur Metro, launching WhatsApp-based eTicket and ePass booking systems for public transport.Planned and launched client-specific campaigns, promotions, and loyalty offers, driving engagement and track metrics like monthly growth, conversion rates, and prepare internal and client-facing reports.Maintain long-term client relationships, focusing on retention, satisfaction, and revenue expansion.Led onboarding, campaign planning, performance alignment, managing eCommerce rollouts, POS plugin setups, and ensuring smooth onboarding and issue resolution and quarterly business reviews (QBRs).
Education
Narsee Monjee College of Commerce and Economics
Doctor of Philosophy - PhD, Business Administration and Management, General
Indira Gandhi National Open University (IGNOU), Delhi
Master of Arts - MA, Psychology
Atharva Institute of Management Studies.
Master's in Management Studies, Marketing
University of Mumbai
Bachelor of Management studies , Marketing
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