Sherita Watson
Desktop Support Technician Ii @Mb Financial Bank Mortgage
Signup · Get unlimited contacts
WORK HISTORY
Desktop Support Technician Ii @Mb Financial Bank Mortgage
MB Financial Bank, N.A. It is a customer driven company with approximately $20 billion in assets. They have been serving the financial needs of businesses and individuals for over 100 years. They offer a wide array of commercial and personal banking products and services as well as trust, private client services and investments through their wealth management division-My role as Desktop Technician is to perform tier 1 and two troubleshooting, which includes deploying and configuring laptops, printers and network peripherals. I install, diagnose, repair, maintain and upgrade desktop hardware and software as needed to support end-users.Other responsibilities include: Assisting with email and operating system migrations Organizing the SharePoint site for more optimum use by the Desktop Support team Being a member of the on-call monthly rotation Facilitating the team training meeting Opening and decommissioning mortgage branches Assisting with branch and internal support Standardizing desktops branches throughout the mortgage division Serving as the lead subject matter expert for more than 20 employees in mobile and wireless support for iOS, Android, Blackberry, Air Card, Good, and Outlook 365I’ve earned three Wow Awards and 5+ Rave Awards due to the high level of support that I provide for our users.
EDUCATION
Davenport University
Bachelor Computer Network Engineering, Desktop Support / Computer Networking
Denby Technical and Preparatory High School
high School Diploma, College Prep
Davenport University
Bachelor of Business Administration (BBA), Computer Network Engineering
SKILLS
ABOUT SHERITA WATSON
My passion is to help people be more productive with their computer systems by resolving…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.