Sheril Martina
Operations Manager | Business Operations | Process Excellence | Automation & Cost Optimization
- Role
- Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sheril Martina
Operations Manager with 13+ years of experience leading large-scale operations, process improvement, automation, and performance management in high-volume environments.I specialize in:• End-to-end operations ownership• KPI, SLA, and business review governance• Process excellence and automation• Productivity, utilization, and cost optimization• People leadership and talent developmentIn my current role, I manage a 40+ member team and drive measurable outcomes such as:– Significant productivity and utilization improvements– Automation-led reduction in manual effort– FTE-equivalent cost savings through process optimization– Reliable executive reporting and operational governanceI thrive in roles that require ownership, structure, and execution in fast-paced environments. Location: Bengaluru, India Open to opportunities in **Canada and UAE**(Operations / Business Operations roles)
Experience
Manager
Sep 2023 — Present · Bengaluru, IN
Led end-to-end catalog operations to meet quality, accuracy & SLA goals.Managed quality assurance programs including audits, corrective actions & tracking.Mentored associates, conducting performance reviews & coaching sessions.Implemented automated reporting tools to improve operational visibility.
Education
Symbiosis Centre for Distance Learning
Post Graduation Diploma in Business Administration, Operations
2016 — 2018
Goodwills Used Cars
Bachelor's Degree, Business Administration and Management, General
Goodwill Christian College
Bachelor's in Business Management, Marketing
2011 — 2014
Symbiosis Centre for Distance Learning
Postgraduate Degree, Business Administration and Management, General
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