Ngum

About Ngum

Experienced Document Management Specialist with a demonstrated ability and skills for results. Possess a remarkable work ethic and dedication. As a skilled and accomplished desktop technologist with an exceptional service philosophy, I have a proven ability to be a key team player. Will bring a wealth of experience in both data and content management, process improvement and workflow streamlining as well as oversights and reporting. As a professional with over 18 years of experience in customer service, document management and IT support services. Always ready to prove my ability in improving processes to create a superior customer experience while increasing productivity and reducing cost.

Experience

1. Information Governance - Specialist

   Lathrop GPM LLP

   Nov 2022 — Present

Skills

• Data Analysis
• Technical Writing
• Training
• Sharepoint
• Document Management
• Visio
• Microsoft Word
• Team Leadership
• Organizational Development
• Instructional Design
• Project Management
• Troubleshooting
• Program Management
• Change Management
• Team Building
• Management
• Records Management
• Strategic Planning
• Leadership
• Business Analysis
• Quality Assurance
• Higher Education
• Information Management
• Analysis
• Proposal Writing
• Databases
• Outlook
• Supervisory Skills
• Administration
• Process Improvement
• Software Documentation
• Public Speaking
• Policy
• Customer Service
• Research
• Business Process Improvement
• Microsoft Excel
• Powerpoint
• Microsoft Office
• E-Learning