Sheridan Ghiorzi
Operations Management | Call Center Management | Contact Center Operations | Client Management Customer Success | Bilingual (Spanish) Sales and Service Director | People Partnerships
- Role
- Sr Manager Contact Center Director at Amazon
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Sheridan Ghiorzi
I have yet to find someone that does what I do as good as I do. Launching and…
Experience
Sr Manager Contact Center Director
Jan 2025 — Present · Tempe, AZ, US
Experienced and strategic Contact Center Senior Manager with a strong background in leading high-performing teams within the healthcare revenue cycle and medical billing support environment. Adept at overseeing the full lifecycle of contact center operations, including recruitment, onboarding, training, quality assurance, workforce management, and performance optimization.Demonstrated expertise in building scalable service models that align with organizational goals and regulatory standards. Proven ability to drive operational excellence through structured mentorship programs, continuous improvement initiatives, and data-driven decision-making. Skilled in developing and implementing KPIs, dashboards, and reporting mechanisms that enhance transparency, accountability, and service delivery.A collaborative leader with a focus on customer experience, compliance, and employee engagement—committed to delivering measurable results in a dynamic, patient-focused industry.
Education
Arizona State University
Bachelor of Business Administration - BBA
Skills
- English to Spanish
- Strategic Planning
- Management
- Call Center Development
- Spanish
- Public Speaking
- Leadership
- Call Center Management
- Customer Service
- Microsoft Excel
- Project Management
- Spanish Translation
- Microsoft Office
- Sales
- Research
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