Sheridan Doerr

About Sheridan Doerr

I am an experienced leader in Education Technology, Sales, Marketing and Customer Success/Support, dedicated to improving client outcomes and driving organizational growth through integrated EdTech solutions. My background in public education, combined with expertise in data analytics and an entrepreneurial spirit, allows me to build high-performing teams, inform product development, optimize net retention rates, and foster client satisfaction. I am a champion for proactive and data-driven decision-making, leading targeted initiatives that impact key metrics and KPIs, consistently achieving superior customer success outcomes.Highlighted qualifications include:Strategic Retention Expertise: Expert in the improvement of gross retention rates, demonstrating a remarkable record of elevating retention scores from the mid-80% to mid-90% within a short timeframeOperational Excellence: Recognized as a trusted advisor in customer success operations and an advocate for driving efficiency and success through cross-functional excellenceScalable Customer Success Models: Adept at crafting scalable customer success models and building teams from the ground up, including support and implementation components, to ensure a cohesive client journeyVoice of the Customer: Strong client advocate serving as the voice of the customer in influencing product roadmaps, marketing decisions, and collaborative efforts across internal teamsInnovative Client Solutions: Knowledgeable in emerging technologies and the integration of AI tools to enhance digital experience and drive modern, data-informed technology integrations that improve student outcomesRelationship-Driven Growth: Record of fostering client relationships that go beyond retention to facilitate cross-sell opportunities and enable organic growth through collaborative partnershipsAreas of Expertise include:Education Technology (EdTech)| Customer Success | Gross Retention | Team Building | Entrepreneurship | Client Satisfaction | Product Development | High-Performing Teams | Startup Leadership | Cross-Sell Strategies | SaaS Models | Client Relationship Management | Sales Enablement | Client Success Organizations | K-12 Assessment | Operational Excellence | Leadership Development | Client Journey Optimization | Public Education Contracts

Experience

1. VP of Marketing and Client Relations

   Committee for Children

   May 2024 — Present · Seattle, WA, US

Education

• Oklahoma State University

  Master of Education - MEd, Education Leadership

• Northeastern State University

  Bachelor of Science - BS, Elementary Education and Mathematics

Skills

• E-Learning
• Formative Assessment Creation
• Leadership
• Teaching
• Training and Professional Development
• Curriculum Development
• Content Development
• Educational Technology
• Process Improvement
• Instructional Design
• Program Management
• Team Building
• Content Management
• Project Management
• Product Management
• Training
• Educational Leadership
• Cross-Functional Team Leadership
• Staff Development
• Strategic Planning
• Salesforce.com
• Vendor Management
• K-12