Sheri Pelish
Vice President Customer Experience @Vestis Corporation
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WORK HISTORY
Vice President Customer Experience @Vestis Corporation
Norwell, MA, US
Unify Customer Care operations to ensure a consistent and quality customer service experience across rental and direct operations• Develop loss code reporting to deliver an understanding of customer quits• Utilizing Voice of the Customer data, identify and communicate specific areas for improvement within poor performing market centers, based on delivery, shortage and quality feedback.• With indirect authority, develop strategic initiatives including an enhanced customer visitation program, route check-in process, contract renewal focus, accounts in jeopardy identification process, STOP/route delivery program, to improve the customer experience and reduce customer loss• Map the customer journey to identify areas of differentiation as well as opportunities to improve• Design contest strategies that yielded a 550% increase in the route sales average over a 1-year period
EDUCATION
Georgetown University
Bachelor of Science - BS
Northeastern University
Master of Business Administration (MBA)
ABOUT SHERI PELISH
A solutions-focused, positive leader with nearly twenty years of progressive advancement and experience in the apparel industry, developing and executing strategies to deliver profitable growth. A high energy communicator who uses data and the voice of the customer to build financial, operational and sales solutions that will enable the front line to succeed and be confident in what they do and deliver.
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