Sheri Brown
Client Services Manager @Lumeris
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WORK HISTORY
Client Services Manager @Lumeris
Handle escalated situations and act urgently when necessary• Resolve customer service inquiries for multiple health plans and communities which could include benefit and eligibility information; billing and payment issues; customer material requests; physician assignments; authorization for treatment; Explanation of benefits (EOB); and more• Data Entry, issue letters and forms when appropriate• Make outbound calls as needed including but not limited to members, providers, pharmacies, hospitals, SNF, etc. to resolve issues• Adhere to compliance requirements and CMS standards• Interact with other departments involved with the members medical plan including enrollment and medical management• Answer calls clearly, concisely, respond to questions, handle issues and provide guidance on transactions, inquiries or complaints from both internal or external customers.
EDUCATION
Maryville University of Saint Louis
Master of Business Administration - MBA, Health/Health Care Administration/Management
University of Central Missouri
Bachelor of Science - BS, Health/Health Care Administration/Management
ABOUT SHERI BROWN
Experienced Life Insurance Agent with a demonstrated history of working in the financial services industry. Skilled in Customer Service, Microsoft Word, Microsoft PowerPoint, Time Management, and Sales Management. Strong sales professional with a Master of Business Administration - MBA focused in Health/Health Care Administration/Management from Maryville University of Saint Louis.
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