Sheree Washington
Lead Experience Manager @Centene Corporation
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WORK HISTORY
Lead Experience Manager @Centene Corporation
Translating Voice of the Consumer (VoC) insights into meaningful action.Collaborating with leaders to develop member experience governance models.Facilitating review and prioritization of metrics and actions to achieve targeted outcomes.Deriving VoC insights from qualitative and quantitative data sources to develop personas, journey maps and make recommendations for member-centered strategic planning.
EDUCATION
Florida International University
Master of Public Health (M.P.H.), Health and Wellness, General
Florida International University
Bachelor of Arts (B.A.), Health Services Administration
ABOUT SHEREE WASHINGTON
The latter part of Dr. Maya Angelou\'s quote,\". people will never forget how you made them feel\", constantly plays on repeat in the back of my mind. This concept is the foundation of the work that I do, and succinctly describes the passion I have for doing it. Strategic and results-driven describes my approach, but people-obsessed describes my work ethic. Fostering an empathy and compassion-driven culture, while supporting consumer-facing teams through positive coaching and training, is a valued set of skills that I often rely upon. I have a proven record of streamlining processes and appropriately scaling programs to achieve sustainable outcomes, without jeopardizing regulatory or accreditation compliance. Over 15 years in healthcare quality, performance improvement and consumer experience have sharpened my skills and positioned me as a valued subject matter expert (SME) in these areas.
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