Shereen Khan

About Shereen Khan

As a seasoned leader with a background in Application Support and DevOps, Project Management, Business Process Management, Business Intelligence and Infrastructure Solutions. My focus is on the seamless integration and performance of systems, fostering an environment of high efficiency and reliability. I bring significant technical and relational skills to motivate teams to achieve a high degree of efficiency and reliability. I build trust within my teams, among peers, and customers while finding new ways to help improve processes. At SiriusXM, my team is responsible for managing a diverse portfolio of SaaS applications while implementing process optimizations to boost productivity and spearheaded the integration of our tools to unify workflows, elevate enterprise collaboration, and deliver a seamless digital experience.At Splunk, my team was dedicated to optimizing collaboration platform and enhancing productivity across the organization. Leveraging my years of experience in IT solutions, we honed our expertise in managing the collaboration stack of applications, contributing to a robust environment that supported all Splunkers. My focus was on enhancing employee productivity through advanced collaboration platforms to streamline communication and workflows across and outside of the organization, while maintaining uninterrupted workflows throughout to further enhance the user experience. My tenure at Twitter was about leading a global team to innovate in collaboration products, my expertise in the development of innovative products and integrated large-scale commercial applications with APIs, boosted team productivity and efficiency creating solutions that resonated across diverse workforces. The adoption of large-scale commercial applications and API integrations under my guidance not only improved productivity but also exemplified my commitment to continuous improvement and strategic management in tech-driven environments. Specialties: Business and Process Analysis, Metrics and KPIs, Strategic Management, Continuous Improvement, ITIL (Change Management), IT Governance, Six Sigma Methodology, SDLC (Waterfall/AGILE) Methodologies, IT Service Management, IT Operations Management, Cross-functional Team Leadership, Vendor Management

Experience

1. Director of Engineering

   SiriusXM

   Mar 2025 — Present

   Director in the IT Experience Engineering department. Leading a team responsible for managing a diverse portfolio of SaaS applications including the Atlassian stack (Confluence, Jira, Bitbucket), Google, Slack, Monday.com, Airtable, Adobe, Contentful, Figma, Lucid, Zapier, Zoom and others at SiriusXM. Implementing process optimizations to boost productivity and spearheaded the integration of these tools to unify workflows, elevate enterprise collaboration, and deliver a seamless digital experience.

Education

• Baylor University

  Bachelor’s Degree, Management Information Systems

  1999 — 2003

• Keller Graduate School of Management of DeVry University

  Master’s Degree, Management Information Systems

  2012 — 2014

Skills

• Ibm Certified
• Software Development Life Cycle (Sdlc)
• Business Process
• Team Leadership
• Information Technology
• Security Clearance
• Analysis
• Vendor Management
• Itil Certified
• Program Management
• IT Operations
• Microsoft Project
• Visio
• Business Process Improvement
• Disaster Recovery
• Project Planning
• Cognos
• Strategic Planning
• Troubleshooting
• Software Documentation
• Sdlc
• U.s. Department of Defense
• Security
• Enterprise Software
• Enterprise Architecture
• Management
• Team Building
• Peoplesoft
• Ms Project
• Project Management
• Microsoft Sql Server
• Business Process Management
• Technical Support
• Business Analysis
• Pmp
• Leadership
• Sharepoint
• System Administration
• Business Intelligence
• Dod