Shereen Stutz

About Shereen Stutz

Healthcare services executive c-suite collaboration | project leadership | capital…

Experience

1. Vice President, Patient Services

   Cencora

   Sep 2023 — Present · Pittsburgh, PA, US

   Lead and oversee the objectives of providing customers with service, support and improvement opportunities to maximize retention & nurture client relationships to optimize client satisfaction. • Lead and oversee program operations to help create and implement strategic goals that are designed to effectively operate and grow the business. • Lead a team of Sr. Directors and/or Directors responsible for client accounts, ensuring strong customer relationships are built, appropriate execution of program operations is delivered, service levels and contractual obligations are met, and projects are executed in alignment with business need • Oversees management staff and provides comprehensive leadership to ensure operational deliverables meet or exceed program, client and organizational requirements.• Manages a budget to ensure profitability goals are met or exceeded and may help to develop new business to support growth projections.• Partner with strategic account management and direct reports to develop and execute 1-year strategic growth plan for each assigned account to include 3-year views. • Oversee the business development process specific to each assigned strategic account to identify each client’s unmet needs, expand utilization of our services, launch new services into the accounts, innovate new service offerings specific to the needs of the account and assist the operations team in relationship management, client communication and issue resolution. • Develop and execute strategic goals, strategies and plans to support both Operations and the Organization’s short-term and long-term strategic plans.

Education

• Duquesne University

  B.S. Pharmacy

• Certification:

  Lean Six Sigma Green Belt

  2008

Skills

• Healthcare
• Neurology
• Healthcare Information Technology
• Oncology
• Human Resource Development
• Informatics
• Hipaa
• Clinical Research
• Pharmacy Automation
• Pharmacy Benefit Management
• Customer Service
• Medicare
• Healthcare Industry
• Data Analytics
• Cross-Functional Team Leadership
• Healthcare Consulting
• P&L Management
• Hospitals
• Operations Management
• Medicare Part D
• Proof of Concept
• Change Management
• Pharmacists
• Pilot Projects
• Team Building
• Cardiology
• Innovation & Change
• Project Management
• Lean Process Improvement
• Strategic Planning
• Continuous Improvement
• Leadership Development
• Managed Care
• Business Integration
• Pharmaceutical Industry
• Business Process Improvement
• Diabetes
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Lean Six Sigma
• Pharmacy