Sheree Ann Sheree E.
IT Help Desk Supervisor @International Community Health Services
Signup · Get unlimited contacts
WORK HISTORY
IT Help Desk Supervisor @International Community Health Services
US
Led Helpdesk Operations: Directed daily activities of the IT Helpdesk team, prioritizing workload and optimizing support workflows to ensure timely and effective service delivery across the organization.* Enhanced IT Service Management: Administered IT Service Desk software and integrated additional modules to improve team performance, streamline ticket resolution, and elevate user experience.* Spearheaded System Implementations: Oversaw deployment and upgrades of IT systems, ensuring seamless transitions with minimal operational disruption.* Provided Strategic Technical Support: Managed end-user support services, resolving IT-related issues promptly and maintaining high satisfaction levels across departments.* Led Vendor Management & Procurement: Collaborated with organizational leaders to evaluate and select technology vendors, negotiate contracts, and ensure cost-effective solutions aligned with ICHS goals.* Managed Team Development: Recruited, trained, and supervised IT staff; assigned projects, conducted performance evaluations, and implemented corrective actions to foster a high-performing team.* Oversaw IT Purchasing & Compliance: Directed procurement activities, administered electronic purchasing systems, secured competitive bids, and ensured adherence to ICHS purchasing and contracting policies.* Supported IT Projects & Administration: Provided project management support for IT initiatives and administrative assistance to staff, contributing to successful execution and alignment with organizational priorities.
EDUCATION
Renton Technical College
AAS, Computer Science
High School
High School/Secondary Diplomas and Certificates
NETDESK CORPORATION
T-SQL, T-SQL for SQL 2005
Pluralsight
Computer and Information Sciences and Support Services
SKILLS
ABOUT SHEREE ANN SHEREE E.
I\'m an experienced IT professional with a passion for building efficient systems and leading high-performing teams. In my role as Helpdesk Supervisor at ICHS, I oversee daily operations, prioritize workloads, and make sure our support services run smoothly and effectively. I take pride in creating processes that not only improve team performance but also enhance the overall experience for the organization.I’ve led the implementation of new IT systems and upgrades, always focused on minimizing disruption and keeping things running seamlessly. I work closely with leadership to evaluate technology vendors, negotiate contracts, and ensure we’re making smart, cost-effective decisions. I also manage procurement for the IT department, from securing competitive bids to ensuring compliance with internal policies.Beyond the technical side, I’m deeply invested in team development—hiring, training, assigning projects, and supporting growth through regular feedback and performance evaluations. I enjoy being a resource for both my team and the broader organization, and I’m always looking for ways to improve how we work and serve.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.