Shere Crossman
Teams Support Engineer--govt Cloud @TeKnowledge
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WORK HISTORY
Teams Support Engineer--govt Cloud @TeKnowledge
Delivered Tier 2 support for GovCloud clients, resolving complex Microsoft Teams issues with precision and empathyDiagnosed and resolved high-impact technical issues for GovCloud clients, leveraging advanced troubleshooting and cross-platform research.Applied deep knowledge of remote tools, report writing, and customer experience to enhance service deliveryIntegrated Copilot into daily workflows to streamline research, draft documentation, and deliver faster, more accurate technical resolutions.
EDUCATION
Lee College
Nursing
SUNY Empire State, Saratoga Springs, NY
Bachelor's degree, Art/Art Studies, General
ABOUT SHERE CROSSMAN
As a Teams Support Engineer at TeKnowledge, I deliver Tier 2 technical support to…
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