Sheraz Ahmed
Product Engineering Manager @Toyota North America
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WORK HISTORY
Product Engineering Manager @Toyota North America
Developing and implementing Pega-based applications, improving process efficiency across multiple department applications- Leading the implementation of a complex cases system using Pega 24.2, resulting in a 20% increase in processing efficiency and in annual cost savings- Automating the dispute and issues resolution process for vehicles, streamlining workflows, and reducing manual effort- Reduced average response time from 3s to 1.8s by optimizing application performance through advanced caching techniques and streamlined decision tables- Collaborated with engineering teams to streamline the development process, reducing time to market by 20%- Managing product backlog and prioritization, ensuring alignment of Pega development with strategic business goals and agile best practices- Defined the architecture strategy and overall vision for Pega implementations, creating roadmaps and ensuring adherence to Pega guardrails and best practices by collaborating with Pega and Enterprise Architects- Translating complex business needs into standard epics, features, and user stories, leveraging existing Pega investments- Mentored and provided technical leadership to development teams, ensuring high-quality and scalable Pega solutions- Facilitated Directly Captured Objectives (DCO) sessions and stakeholder workshops, ensuring clear communication and alignment between business and technical teams- Managing AWS and Google cloud migrations for enterprise platforms.
EDUCATION
University of the Punjab
BCS, Computer Science
Udacity Nanodegree, Android Developer
University of the People
Master of Business Administration - MBA, Business Administration and Management, General
University of the Punjab
M.Sc. (CS), Computer Science
SKILLS
ABOUT SHERAZ AHMED
Accomplished and strategic technology leader with extensive experience in application development and IT technical and team management. Adept at building strong partnerships with business stakeholders, leading high-performing technical teams, and contributing to forward-thinking product strategies. Proven track record of managing mission-critical medium sized applications, delivering projects on time, and establishing robust governance for product quality and security. Strong communicator with a broad IT expertise in delivering innovative, efficient, and globally aligned technology solutions.
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