Shera Smith
Human Resource Professional| Entrepreneur| 10 year Veteran| Clearance
- Role
- Owner and Spa Director at VectorCSP
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Shera Smith
Highly skilled administratively proficient individual with over 16 years of experience in…
Experience
Owner and Spa Director
Jan 2019 — Present · Frederick, MD, US
Serves as an experienced Spa Owner and Director with a passion for providing excellent customer service and a focus on creating an enjoyable spa experience. With over 10 years in the spa industry, I have a proven track record of success in managing teams, developing spa treatments, and creating marketing plans that drive the growth of the spa. Key Responsibilities • Manages day-to-day operations of a spa facility, including staff scheduling and customer service.• Develop and implement new spa services, treatments, and packages to increase revenue.• Collaborates with management to create promotional materials, event planning, and budgeting.• Ensure high-quality customer service standards were met and exceeded.• Design and implement spa membership and loyalty programs.• Maintained inventory of spa products and equipment and placed orders when necessary.• Develop and maintain relationships with outside vendors to ensure proper spa product delivery.• Monitor and evaluate staff performance and provided regular feedback to ensure quality service.• Initiate and maintain health and safety procedures in accordance with local, state, and federal regulations.• Promote spa services to both current and prospective customers through various marketing strategies.
Education
University of Phoenix
Bachelor of Science (BS)
2012 — 2015
Southeastern Esthetics Institute
Esthetics Certification
2018 — 2018
Webster University
Master's degree
2016 — 2018
University of Phoenix
Grad Certificate
2024 — 2025
Louisa High School
Diploma
2003 — 2006
Webster University
Mastes of Health Care Administration
2015
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