Sheraton J.
Senior Customer Success Manager | SLED Enterprise Partnerships
- Role
- Senior Customer Success Manager at OpenGov Inc.
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Sheraton J.
Currently driving success across State, Local, and Education government agencies…
Experience
Senior Customer Success Manager
Dec 2024 — Present
Manage a portfolio of major Enterprise and Strategic State, Local and Education accounts across the Southeast, overseeing over $9M ARR.•Provide strategic guidance on product adoption and industry best practices, driving customer success, renewal outcomes, and a projected GRR of 98%.•Partner cross-functionally with sales, product, and marketing teams to identify and execute on growth opportunities, contributing over $300K in TCV during the first half of 2025.•Act as a trusted customer advocate, ensuring timely issue resolution and effective escalation management to maintain high customer satisfaction.•Lead in-person customer meetings, user groups, and panel discussions to promote engagement, strengthen relationships, and advance key strategic initiatives.
Education
Northumbria University
Master's degree
University of Maine
Bachelor's degree
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