Sher Ghiacy
Customer Service Team Leader - Montréal-pierre Elliott Trudeau International Airport @GardaWorld
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WORK HISTORY
Customer Service Team Leader - Montréal-pierre Elliott Trudeau International Airport @GardaWorld
Montreal, QC, CA
Greet customers in a professional and courteous manner.• Assigning the positions of the agents and reassigning them into different positions under the supervision of the supervisor, if required. • Checking the airline counters to avoid rush and blockage of the checking areas.• Helping agents during the workload and rush hours. • Making sure that I have agents in all positions and the work is smoothly running. • Fulfilling the positions of the agents who are sick or absent. • Managing absences, being late and call-sick requests. • Controlling the workspace to ensure it meets customer presentation requirements• Perform any other related duties
EDUCATION
UQAM | Université du Québec à Montréal
Certificate
Bangalore University
Master of Business Administration (M.B.A.)
Kabul University
Bachelor’s Degree
Saint Pius Culinary Institute and Business Centre
Diploma
Saint Pius Culinary Institute and Business Centre
Certificate
Pius Culinary Institute and Business Centre
Certificate
ABOUT SHER GHIACY
I am enthusiastic to utilize my knowledge and skills in the area of Customer Service, Finance and Administration. It allows me to develop my professional acumen and enables me to work hard toward achieving the goal of the organization. Summary of Qualification and Skills: • More than three years of experience as a Monetary and Financial Statistic Officer. • More than two years of experience as a Finance and Administration Manager. • More than two years of experience as a Tally and Data clerk for WFP logistic section. • More than three years of experience in sales (Computer and laptops). • Bachelor Degree in Enterprise Economics and Master’s Degree in Business Administration. • Windows XP, 7, 10, Microsoft Office Package (Word, Excel, Access, PowerPoint), Internet. • English, Farsi and functional French. • Ability to work under the heavy work load and extreme work pressure to get the job done. • Tolerant, self-motivated, flexible and adjust to different situations. • Ability to analyze problems and solve them efficiently through researches. • Excellent communication and organizational skills.
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