William S.
Director of Field Operations & Quality @HNI Corporation
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WORK HISTORY
Director of Field Operations & Quality @HNI Corporation
Built the Field Operations division from the ground up, including the Field Service Engineering team, Close the Deal team, and partnerships with Product Management, Manufacturing, Engineering, and Customer Support.• Transformed a reactive model into a proactive, metrics-driven operation.• Achieved over $1 million in annual cost mitigation through standardized reporting, site oversight, and containment action.• Developed and implemented a national site visit request process, master scheduling calendar, and standardized field reporting protocol.• Designed a cost mitigation tracking model that ties field activity to financial outcomes used by leadership and finance teams.• Launched the Preferred Installer Network to improve installation quality, reduce dealer variability, and support brand consistency.• Projected to support over 500 site deployments in 2025 while maintaining net-zero team cost structure.• Collaborated with Sales, Engineering, Legal, Manufacturing, Customer Support, and Quality to route dealer insights into corrective actions and product change requests.
EDUCATION
Arizona State University
Bachelor's degree
Colorado State University
Master’s of Organizational Leadership
ABOUT WILLIAM S.
Results-driven Director of Field Operations and Quality Strategy with a track record of scaling national teams, protecting brand reputation, and driving execution at the field level.I specialize in building process discipline where there is none and transforming unstructured operations into high-performing, accountable systems. From cost mitigation to frontline stakeholder alignment, I lead by creating clarity, enforcing standards, and motivating people to take ownership.I’ve built scalable field systems for site requests, labor tracking, field reports, and quality containment that have mitigated millions in cost and supported over nine figures in revenue enablement.My leadership style blends operational precision, high expectations, and hands-on field presence with a deep focus on recognition, development, and cross-functional alignment. Whether I’m building a team from scratch or integrating new service models, I lead from the front, and I never lower the standard.
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