Shepherd Chipuka
Business Systems Specialist (IT - HR & Payroll Applications) @Skanska
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WORK HISTORY
Business Systems Specialist (IT - HR & Payroll Applications) @Skanska
GB
Managing delivery, support, configuration, testing & maintenance of iTrent (HR and Payroll)-Working closely with business users to ensure quality documentation i.e. Scope, Functional and Technical Designs is produced for all work packages-Gathering user requirements, auditing the system and working on enhancement projects- Process -mapping workflows-Writing scripts for automated workflows-Designing and delivering Management Information dashboard tool-Responsible for HR Data Analysis & Reporting using SAP Business Objects tool-Ensuring integrity of data and consistence in management of data-Working with third party software supplier and ICT Department-Working with HR, Payroll and Expenses system users to coordinate testing for software upgrades-Proactive handling of all incidents, problems and change requests within the IT strategic support tool according to the IT Service Management Policy-Following the ITIL service management framework-Responding to incidents and change requests within agreed service levels-Building effective relationships with stakeholders and vendors-Assisting with reviews of system capabilities with a view to suggesting possible future application and technological enhancements as per the IT Technology Selection procedure document-Supporting, documenting and facilitating the transferral of system support knowledge to the Service Delivery Workstream- Carrying out root cause analysis for problems and incidents
EDUCATION
University of Bedfordshire
PRINCE 2 Project Management, Project Management
University of Zimbabwe
Computer Studies
University of Hertfordshire
Computer Sciences BSc Hons; MSc
BCS, The Chartered Institute for IT
ITIL Certificate in IT Service Managment
SKILLS
ABOUT SHEPHERD CHIPUKA
Computer Scientist, Business Analyst and experienced professional in SAP, ITrent, Oracle HRMS systems, Northgate ResourceLink, SAGE Snowdrop KCS HR and HR processes, highlighting Analytical and Consultancy roles with different industry sectors. My area of expertise in SAP includes support within HR system modules including Personnel Administration (PA), Organisational Management (OM). My iTrent modules include People Module, Organisational Structure, Manager Self Service, Workflows, Security, Learning and Development, and Payroll. I have excellent proficiency in interpreting HR Data, defining data requirements, capturing and analysing performance as well as producing Management Information reports, and implementing HR reporting from the Business Objects,Business Warehouse (BW), Tableau and Cognos business intelligence reporting systems. A pro-active customer focused project delivery professional with exceptional analytical problem solving skills. As well as excellent communication skills, I am an excellent team player with strong interpersonal skills who enjoys working in a team oriented environment. An enthusiastic, ambitious self-starter with business acumen and a passion for delivering successful project and strategic outcomes.Specialties: Enterprise Resource Planning Solutions – SAP HR on R/3 versiona from ECC 4.7 to ECC 6.0iTrent HR SystemsOracle HRMSSAGE Snowdrop KCS HRNorthgate ResourcelinkCognos ImpropmtuBusiness Objects - Web IntelligenceSharepoint; WinshulttleFamiliar with Project Management Tools and Techniques -PRINCE2Familiar with Development Methodologies – Agile;RUP; SSADM; UML; Six SigmaFamiliar with Operating Systems – Windows 7;Vista; Windows XP; NT4.0; UNIX; Citrix and Novell
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