Shenuk Cooray
Shift Supervisor @Krispy Kreme
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WORK HISTORY
Shift Supervisor @Krispy Kreme
Toronto, ON, CA
Supervise daily store operations, ensuring excellent customer service, product quality, and production standards.• Lead, communicate with, and manage the Krew in a fast-paced environment.• Independently manage store opening and closing, including cash handling and daily accountability reports.• Handle weekly inventory counts and ordering to maintain optimal stock levels.• Approve Krew shift exchanges, call-ins, and coverage requests.• Conduct Krew performance reviews and skill evaluations.• Manage overall Krew productivity and support customer recovery.• Support wholesale production while ensuring quality and compliance standards.
EDUCATION
CIM | The Chartered Institute of Marketing
Postgraduate Diploma, Professional Marketing
Anglia Ruskin University
Master's degree, General Studies
Centennial College
Undergraduate Diploma, Financial Services
Institute of Bankers of Sri Lanka - IBSL
Intermediate in Applied Banking and Finance
S.Thomas' College, Mount Lavinia
General Certificate of Education (Advanced Level), Business/Commerce, General
Sri Lanka Institute of Marketing-SLIM
Postgraduate Diploma, Marketing Management
Institute of Bankers of Sri Lanka - IBSL
Diploma in Applied Banking and Finance
ABOUT SHENUK COORAY
Current student in a Master’s program in General Business Management• A graduate of Centennial College with a strong foundation in Financial Services• 6+ years of experience in delivering exceptional customer service across various client segments• Expertise in providing tailored financial solutions while maintaining long-term client relationships• Proficient in managing compliance and regulatory requirements, including AML and KYC• Adept in handling customer inquiries, problem-solving, and ensuring client satisfaction• Microsoft Office Specialist: Associate Level in MS Word and MS Excel
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