Shenju Samuel Koshy
Project Manager @Accenture
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WORK HISTORY
Project Manager @Accenture
Mumbai, IN
Directed Global Email Marketing Campaigns across Germany, Switzerland, and Portugal as Project Manager• Team & Delivery Management: Led a dynamic team in executing email campaigns, consistently meeting Service Level Agreements (SLAs) with swift TAT and high FTR rates• Enhanced Team Performance through data-driven analysis, ensuring high-quality delivery and process refinement. Analysing the team performance and guiding the team for better quality delivery and improvement in process• Managed Client Relations to align with expectations and ensure consistently meet output requirements, fostering long-lasting partnerships• Process & Resource OptimizationProcess Optimization through identifying the scope of automation and implementing. Effectively allocate and utilize resources to maximize efficiency and minimize costs.Oversaw critical project documentations, reporting, forecasting, cost analysis and capacity planning.
EDUCATION
University college of engineering, TVM
Bachelor of Technology
Sabarigiri HSS
SSC
AIMS, Banglore
MBA
SKILLS
ABOUT SHENJU SAMUEL KOSHY
Requirement gathering, Design, plan and implementation CRM Analytics Solutions for…
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