Shenicka Cook

About Shenicka Cook

I am a seasoned business professional with 10+ years of learning & development (L&D) and program management experience in various sectors. Recognized for demonstrating a natural aptitude for establishing innovative and effective programs, as well as for cultivating positive relationships with cross-functional teams and identifying and spearheading organizational needs. Professional focal points include learning & development (L&D), employee engagement, program development and management, public speaking, employee relations, issue resolution, conflict management, process optimization, technology solutions, learning platform development, continuous improvement, performance assessment, DiSC, human resources, stakeholder engagement, education, data analysis, needs assessment, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, analytical thinking skills, as well as business acumen, policy development, change management and resource management to support efficiency and maximum returns. Under my leadership as Program Lead, Learning & Development with Mercedes-Benz USA, I established the first MBUSA University career development platform for the company. I also develop and implement HR training strategies and initiatives for 1.7K+ employees. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s L&D support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, employee engagement and leadership expert who can be relied on to offer superior solutions that deliver effective results on time and under budget.

Experience

1. Assistant Manager Talent Development

   Norfolk Southern

   Jan 2025 — Present · Atlanta, GA, US

Education

• University of Memphis

  Bachelor's Degree, Multi/Interdisciplinary Studies

  2002 — 2007

• The University of Georgia

  Master of Arts (M.A.), Workforce Education

  2011 — 2013

Skills

• Leadership Development
• Logistics
• Marketing
• Coaching
• Event Planning
• Customer Service
• Cross-Functional Team Leadership
• Family and Consumer Sciences
• Georgia Performance Standards
• Curriculum Mapping
• Leadership
• Event Management
• Data Analysis
• Outlook
• Microsoft Office
• Social Media
• Microsoft Word
• Team Leadership
• Education
• Project Management
• Public Speaking
• Differentiated Instruction
• Curriculum Design
• Operations Management
• Classroom Management
• Educational Leadership