Shenelle Weekes

Senior Training Specialist @NYU Langone Health

Brooklyn, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Senior Training Specialist @NYU Langone Health

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Spearhead the development and execution of a comprehensive training program for new hires, resulting in a 25% reduction in onboarding time and a 15% increase in staff competency scores.• Design and facilitate over 100 workshops and training sessions on clinical and front-end best practices, electronic health records (EHR) systems, EPIC training, MyTime Kronos, and patient communication, reaching more than healthcare professionals.• Implement a data-driven approach to track training effectiveness, utilizing performance metrics and feedback to continuously improve curriculum by 40%• Collaborate with executive leadership to identify training programs, addressing specific knowledge and skill gaps, resulting in 30% more targeted training initiatives • Develop and maintain training materials, including manuals, e-learning modules, and reference guides, ensuring alignment with industry standards and organizational goals.• Manages NYU Website, ensuring 100% of policies, procedures, and training materials are up to date for employee access

EDUCATION

2014 — 2016

Kingsborough Community College

Associate of Arts and Sciences - AAS, Business Administration and Management, General

2018 — 2021

Baruch College

Bachelor's degree, Business, Management, Marketing, and Related Support Services

2008 — 2010

Erasmus Hall Campus

High School Diploma, High School/Secondary Diplomas and Certificates

SKILLS

Cash FlowCustomer RelationsCashiersCall CentersCustomer SupportLeadershipCashieringMicrosoft OfficeCash HandlingCustomer ServiceMicrosoft WordPublic Speaking

ABOUT SHENELLE WEEKES

Detail driven multi-faceted and goal oriented administrative professional with a strong technical background and experience in the healthcare industry. Possess excellent communication and customer service skills. Motivated to assist in the daily functioning of a company’s overall success.

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Shenelle Weekes — Senior Training Specialist at NYU Langone Health in Brooklyn, NY, US | Unifers