Shenae Deherrera

About Shenae Deherrera

Results-driven professional with a demonstrated history of implementing effective risk management strategies. Specialized in monitoring, analyzing, and enhancing operational processes to ensure compliance with regulatory standards. Proven track record of implementing robust anti-money laundering controls, conducting investigations, and mitigating financial risks. Adept at utilizing data analysis tools to identify patterns and anomalies. Strong communicator with the ability to collaborate across teams and apply preventative measures. Committed to maintaining the highest standards of operational integrity and contributing to a secure financial environment. Ready to leverage expertise in operations control and AML to drive process improvement.

Experience

1. Aml Operations Proficiency Coach i - Know your Customer

   Bank of America

   Feb 2025 — Present · Phoenix, AZ, US

   Works individually with frontline associates to build their professional proficiency beyond standard skills acquired in training. Prepares and organizes activities and demonstrations to ensure all planned topics are covered according to the on-boarding timeline. Collaborates with the management team to design successful action plans that improve overall performance. May assign and manage workflow during on-boarding in coordination with site leadership. Also conducts file and call reviews in accordance to quality assurance standards.• Monitors and aids improvements in associate confidence and speed to proficiency.• When not on-boarding, focus is on up-skilling and new initiatives for in-role associates, including coaching, training, and assessing performance.• Supports unit conformity to prescribed standard work processes and reduction of variability in the unit.• Supports Unit leader with operational routines and supports unit business continuity.

Education

• Estrella Mountain Community College

  Associate of Arts - AA