Shemshia Abdella
Administrative Coordinator @Massachusetts General Hospital
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WORK HISTORY
Administrative Coordinator @Massachusetts General Hospital
Boston, MA, US
Collaborated with cross-functional teams to analyze patient registration workflows and recommend process improvements, reducing registration errors by 20%.• Played a pivotal role in the hospital-wide transition to Epic Systems as a cluster trainer, leading hands-on training sessions and ensuring smooth adoption of the new system.• Analyzed workflows and patient scheduling processes using Visio, identifying inefficiencies and recommending changes that reduced patient wait times by 17%.• Trained new employees on healthcare software, improving operational consistency and user adoption across inpatient and outpatient services.
EDUCATION
Southern New Hampshire University
Bachelor's degree, Computer Science
Data Career Jumpstart
Bootcamp, Data Analytics, Data Analytics
Bunker Hill CC
Transferred to SNHU, Computer Science
Southern New Hampshire University
Master of Business Administration - MBA, Business Management and Entrepreneurship
ABOUT SHEMSHIA ABDELLA
I’m a business and analytics professional with 17+ years of experience supporting complex…
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