Shemi Muhammed Kunju
M365 Technical Lead | Exchange, Teams, SharePoint | Entra ID | PowerShell Automation | Governance & Compliance | Mail Migration | Enterprise Support Specialist | Workplace Technology
- Role
- M365 Cloud Infrastructure Specialist at UST
- Location
- Thiruvananthapuram Taluk, IN
- LinkedIn followers
- 500 followers
About Shemi Muhammed Kunju
Hi, I’m Shemi — a Microsoft 365 Cloud Infrastructure Expert with 15+ years in IT, driving…
Experience
M365 Cloud Infrastructure Specialist
Jul 2019 — Present
Day to day level 3 support of Office 365 full suite and collaboration tools • Taking ownership of incidents using ServiceNow and managing them in a logical and methodical manner to ensure customer satisfaction and great user experience• Suggesting and improving the technical and operational process through automation• Submitting cases with vendors (where required) and working to resolution with timeliness• Follow ITIL process on ticket management• Monitor O365 systems and reactively escalate or alert on outages following incident management processes• Prepare and maintain SOPs and KB articles• Training and mentoring junior members in the team• Shift management and technical point of contact
Education
University of Kerala
B.Tech
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