Shemicka Hodge
EXPERT TECHNICAL SUPPORT CONSULTANT
- Role
- Senior Support Consultant & Product Advisor at Allscripts
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Shemicka Hodge
Experienced Technical Support Consultant with a demonstrated history of working in the computer software industry. Skilled in Sales, Retail, Microsoft Access, Time Management, and Software Documentation. Strong information technology professional with a Certifications focused in A+, Network+ from New Horizons of Raleigh/ Durham/ Chapel Hill.
Experience
Senior Support Consultant & Product Advisor
Feb 2016 — Present · Raleigh-Durham, NC, US
Provide Level Two support and expert knowledge regarding technical desktop issues for Cloud-hosted (SaaS) and On-Premise Electronic Health Record and Practice Management clients for small to medium-sized doctor’s offices, including all faxing issues and integration, hardware troubleshooting, first- and third-party software installation/configuration, and installation/integration for printing, scanning, medical devices and signature pads. Support remote analysts in Raleigh and India with product advisor assistance Provide guidance, training and backlog assistance for all supported products. Serve as Designated Subject Matter Expert on Desktop Technical Support while continuing to expand responsibilities of Technical Support Analysts and quarterbacking needs for the Desktop Technical Support team.
Education
North Carolina Agricultural and Technical State University
Bachelor of Science, Graphic Communication
1999 — 2003
New Horizons of Raleigh/ Durham/ Chapel Hill
Certifications, A+, Network+
2010 — 2011
Skills
- Customer Service
- Logistics
- Training
- Recruiting
- Powerpoint
- Microsoft Excel
- Outlook
- Interviews
- Windows
- Marketing
- Microsoft Office
- Sales
- Leadership
- Access
- Payroll
- Software Documentation
- Process Improvement
- Retail
- Project Management
- Troubleshooting
- Data Entry
- Time Management
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