Shelza Garg
Consultant @ Infosys | ITIL 4 Foundation and Specialist Certified - IT Service Manager | ServiceNow CSA Certified
- Role
- Consultant at Infosys
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shelza Garg
Experienced Associate with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Leadership, Incident Management, ITIL, BMC Remedy. Strong professional with a Engineer’s Degree focused in electronics and communications engineering from HINDUSTAN COLLEGE OF SCIENCE AND TECHNOLOGY, FARAH, MATHURA.
Experience
Consultant
Mar 2025 — Present · Gurugram, IN
Effectively led Problem Review Board(PRB) Meetings, focusing on root cause analysis, preventive actions and continuous service improvement efforts- RCA Quality check - to make sure to deliver it to customer within SLA timelines-Accountable for overall satisfaction and service quality-Delivered monthly SLA reports to the customer-Managing PIR and problem governance meetings
Education
HINDUSTAN COLLEGE OF SCIENCE AND TECHNOLOGY, FARAH, MATHURA
Engineer’s Degree, electronics and communications engineering
2013 — 2017
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