Shelton Williams
Team Manager, Fraud Operations | Customer Care at Walmart
- Role
- Team Manager, E-commerce Customer Care at Walmart
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Shelton Williams
Experienced Digital Supervisor with a demonstrated history of working in the retail…
Experience
Team Manager, E-commerce Customer Care
Feb 2019 — Present · Dallas-Fort Worth, TX, US
Assists Contact Center management in ensuring agent productivityDemonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrityDevelops, communicates, and implements processes and practices to meet business needsIdentifies training or information gaps and needsLeads and participates in teamsMentors and coaches new agentsProvides agents with the support needed to consistently meet all Contact Center metrics with timely and accurate responsesResponds to escalated customer and manager (for example, market, store) issues and agent questions
Education
Mountain View College
Associate of Arts (AA)
2009 — 2011
Dallas Baptist University
Bachelor of Business Studies
2011 — 2013
Skills
- Microsoft Excel
- Customer Satisfaction
- Leadership
- Team Building
- Team Leadership
- Call Centers
- Customer Experience
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