Shelton Mitchell

About Shelton Mitchell

A challenging yet rewarding position where I can grow and make a positive impact with the future success of USAA.

Experience

1. Injury Adjuster

   USAA

   Nov 2019 — Present

   Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements.•Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.•Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay.•Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverage’s, and USAA claim handling process and procedures.•Collaborates with team members to resolve issues and to identify appropriate issues for escalation.•Partners and/or directs vendors and internal business partners to facilitate claims resolution.•Contributes to business goals, performance metrics and effectively uses tools & technology.•Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs.

Education

• Norfolk State University

  Bachelor of Science (B.S.), Business Administration and Management, General

  2012

• Western Governors University

  Master of Business Administration (MBA), Business Administration and Management, General