Shelly Williamson

Personal Banker @Benchmark Bank

The Woodlands, TX, US

Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.• Open new accounts• Examine checks deposited and determine proper funds availability based on regulation requirements andcompleted hold notices.• Process savings withdrawals.• Cash checks: verify endorsements, receive proper identification, and ensure validity.• Identify counterfeit currency.• Answer basic customer inquiries regarding interest rates, service charges, and account histories whilecomplying with disclosure requirements, regulations and consumer privacy policies.• Process orders and maintenance for ATM/Debit cards and check orders.• Assist customers with online and mobile banking troubleshooting.• Process routine account file maintenance changes.• Refer customers to the proper department for issues that cannot be resolved at the teller line.

The University of Texas at Austin

BBA