Shelly-Ann Cawley
Experienced Aviation Leader | Regional Manager Inflight Services, Operations & SMS.
- Role
- Regional Manager, Inflight Services at Frontier Airlines
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Shelly-Ann Cawley
Aviation leader and entrepreneur with 20+years of experience in the airline and aviation…
Experience
Regional Manager, Inflight Services
Jan 2023 — Present · US
Responsible for operational, regulatory, disciplinary, collective bargaining and legality issues of Inflight Service flight attendant north central bases and supervisors. Ensuring appropriate recruitment, training, performance, coaching, development and disciplinary measures are achieved in line with organizational objectives and standards. Provide coaching and mentoring for a team of Base and Inflight Supervisors to ensure high levels of guidance, training and support are provided to maintain a productive, engaged, customer-centric, compliant and efficient workforce. Implement, manage and ensure compliance with Inflight policies and procedures to ensure Frontier and regulatory standards and requirements are consistently upheld. Compile, analyze and monitor results of operational reports to identify trends and potential areas of opportunity, ensuring organizational goals and standards are consistently met or exceeded and provide recommendations for corrective action to deficiencies identified. Analyze and present recommendations on staffing levels and other operational processes to ensure appropriate operational performance is maintained achieving organizational goals and standards. Participate in operational and strategic planning meetings to provide training, support, updates and recommended course of action on performance, staffing metrics and other operational areas to ensure performance is aligned with organizational objectives and standards.
Education
Southern New Hampshire University
Bachelor of Arts - BA, Human Services - Gerontology
Manor College
Associate of Arts (A.A.), Liberal Arts, communications
2012 — 2014
Holy childhood High School
High School, High School/Secondary Diplomas and Certificates
1994 — 1999
University of Southern California
Certificate, Safety Management Systems For Managers
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