Shelly Scott
Information Technology Support Specialist @SAIC
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WORK HISTORY
Information Technology Support Specialist @SAIC
Oklahoma City, OK, US
Supported IT, Application Support, Help Desk, and Administrative Operations.• Managed user access, profile setup, concurrent managers, and test environment preparation.• Resolved access issues, concurrent request errors, and system discrepancies.• Collaborated with Developers, DBAs, and MTAs; used Oracle Metalink for research.• Created LDT files for migrating responsibilities, profiles, request groups, and request sets.• Documented responsibilities, profile options, concurrent managers, request sets, and request groups.• Supported incidents, Work Orders, and CRQs/SCRs using Kintana and Remedy.• Served as Agile Team Lead: standups, Scrum of Scrums, PO syncs, system demos, PI planning.
EDUCATION
Coffeyville Community College
Associates of Arts , Business Administration, Management and Operations
Southeast Tech
Business & Computer Technology
New Horizons
Network Security Cyber Defender Program
Friends University
Bachelor of Science , Computer and Information Sciences, General
ABOUT SHELLY SCOTT
I have spent over 16 years specializing in the administration, configuration, and modernization of mission-critical Oracle E-Business Suite (EBS) environments for the FAA Mike Monroney Aeronautical Center (MMAC). My career has been defined by a commitment to system integrity, high-stakes technical troubleshooting, and bridging the gap between complex database operations and business mission objectives.Most recently, I led technical workstreams for the enterprise-wide transition of Oracle EBS from 11.5.10 through to 12.2.6. My expertise lies in automating technical migrations via LDT engineering, managing large-scale user access environments, and ensuring the continuous availability of the DELPHI financial system.As a Certified SAFe Practitioner, I thrive at the intersection of technical excellence and Agile delivery. I specialize in orchestrating Scrum of Scrums, facilitating PI Planning, and leading cross-functional teams of DBAs and Developers to deliver high-quality system enhancements with minimal operational downtime.Core Areas of Expertise:• Oracle EBS Stack: R12.2.6, R12.1.3, 11i; Profile Options, Concurrent Managers, Request Groups.• Environment Management: Instance creation, overlays, LDT automation, and MD120 technical validation.• Agile Leadership: SAFe methodology, Daily Standups, System Demos, and PO synchronization.• Technical Troubleshooting: Oracle Metalink research, issue replication, and CEMLI change management via Serena/Kintana.I am always interested in connecting with fellow Oracle professionals, Agile leaders, and enterprise architects. Let’s connect to discuss the future of ERP modernization and Agile delivery.
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