Shelly Rider
Lead Analyst, Projects & Communications @The J.M. Smucker Co.
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WORK HISTORY
Lead Analyst, Projects & Communications @The J.M. Smucker Co.
OH, US
Lead and support strategic cross-functional projects/initiatives including Equipment and Service, Away From Home strategic business area as well as across the company nationally and internationally- Partner with Field Service Management, Equipment Integrity & Service Operations, Field Sales, Marketing, R&D, Finance, Quality and the National Call Center in the implementation and management of service initiatives- Support and develop communication platforms to distribute and store all E&S communications to Smucker employees and Service Partners- Create, update and store the entirety of the Equipment & Service Standard Operating Procedures within Microsoft SharePoint- Support and develop several communication platforms (via SharePoint) to distribute and store all Equipment & Service communications to Smucker employees and service partners- Administer and capture customer experience feedback through online surveys- Support and develop online equipment and system training material as needed- Support user access administration for Salesforce Glovia to approximately 500 users.
EDUCATION
Walsh University
Bachelor of Arts (B.A.), Business Management
The University of Akron
Associate's Degree, Business Management Technology
SKILLS
ABOUT SHELLY RIDER
Lead Analyst, Projects & Communications at The J.M. Smucker Co.
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