Shelly Pastor
Co-founder Operations @Millennium Restaurant Group
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WORK HISTORY
Co-founder Operations @Millennium Restaurant Group
Coached, guided and mentored more than twelve direct reports and over 400 indirect reports. Defined performance goals, quotas and other measurable to maintain continuous improvement methodologies and regulatory compliance. • Implemented diverse methodologies to align employee performance with overall business objectives. Emphasized open communication and team collaboration among staff members, achieving standard employee retention of 50% higher than industry average. • Identified viable opportunities to support long-term business goals. Collaborated with associate members of executive-level leadership team to develop evidence-based solutions. Managed cash flow, budgeting and tactical forecasting to generate strategies. Oversaw all P&L responsibilities, human resources processes and other internal protocols. • Strategically allocated resources within $16MM budgets. Ensured proper distribution of capital among eight different locations. Implemented systematic improvements to financial systems to ensure cohesion, efficiency and growth. • Championed development of standardized training documentation. Identified unique performance goals for both front-house and back-house staff. Emphasized safe food handling, serving etiquette, communication strategies and other best practices. • Planned and coordinated large-scale community events for up to 5K participants. Liaised extensively with local leaders to nurture mutually beneficial partnerships. Coordinated thousands of catering events for non-profit organizations, corporate clients and other diverse partners. Successfully bolstered visibility among surrounding community and solidified long-term relationships. • Received consistent recognition for driving YOY sales growth throughout company. Provided critical guidance in the initial prospecting, nurturing and expanding of business operations, Increasing yearly revenue from $800K to $16MM.
EDUCATION
Western Michigan University
Writing, General
SKILLS
ABOUT SHELLY PASTOR
Strategic, results-oriented and collaborative Operations Manager with more than…
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