Shelly Osborne

About Shelly Osborne

Ambitious professional possessing extensive experience (30+ years) in driving business transformation through project management and execution. Proven track record of success in leading and implementing impactful changes for both Verizon Consumer and Business groups. Key Strengths: Strong leadership and partnership building: Successfully collaborates with cross-functional stakeholders to achieve shared goals.Customer-centric approach: Leverages customer insights to shape and execute initiatives that enhance customer service and product experiences.Strategic program management: Utilizes Agile and Lean Six Sigma methodologies to drive impactful and transformative programs.

Experience

1. Sr Manager - Program & Project Management

   Verizon

   May 2023 — Present · US

   Responsible leading end to end cross-functional Customer Success & Operational initiatives within Verizon Consumer Group (VCG). Ensures flawless execution of pricing and products supporting Home/Fios, FWA. Develops strong partnerships with stakeholders across multiple channels: Go To Market, PMO, RTE, Business Owners, and Field Execution and Operations teams. Coordinates key stakeholders and manages key partnerships with cross-channel stakeholders of customer service impacting changes for high-touch initiatives.

Education

• Strayer University

  Bachelor's Degree, Business Administration, Management and Operations

  2020

Skills

• Contact Centers
• Six Sigma
• Wireless Technologies
• Mobile Technology
• Vendor Management
• Sales Operations
• Wireless Broadband
• Customer Satisfaction
• Account Management
• Wireless
• Business Strategy
• B2b
• Project Management
• Organizational Development
• Leadership
• Project Planning
• Direct Sales
• Solution Selling
• Operations Management
• Call Centers
• Executive Support
• Process Engineering
• People Development
• Business Process Improvement
• Cross-Functional Team Leadership
• Team Leadership
• Telecommunications