Shelly Miller
Customer Experience Manager @T-Mobile
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Manager @T-Mobile
Led complex API integration projects with external vendors, ensuring alignment with T-Mobile\'s security protocols and operational standards.• Delivered high-priority, cross-functional projects on time and within scope by coordinating between product managers, developers, QA teams, and external stakeholders.• Facilitated stakeholder meetings, refined project scope, developed timelines, and conducted risk assessments.• Utilized Agile methodologies to enhance team responsiveness and drive continuous improvement.• Consistently resolved escalated issues, boosting customer satisfaction and operational continuity.
EDUCATION
Colorado Technical University
Bachelor of Science - BS, Program Management
ABOUT SHELLY MILLER
Experienced Business Process Analyst with a demonstrated history of working in the telecommunications industry. Strong operations professional skilled in Customer Satisfaction, Sales Operations, Customer Retention, Salesforce.com, and Account Management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.