Shelly Grace Bernardo
Leverage Specialist | Executive Support | Remote Team Strategist | F&B Service Excellence Consultant
- Role
- Head of Admin at K2 Renew
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Shelly Grace Bernardo
I build teams, streamline operations, and make businesses run smarter. With 10…
Experience
Head of Admin
May 2021 — Present · CO, US
Started as an Executive Assistant and grew into a strategic partner managing operations and virtual team development from the ground up. I helped build and lead a team of 15+ virtual assistants, designing systems and processes that scaled with the business.Key contributions:Provided executive support and handled high-level task managementCreated and implemented SOPs for smooth operations across departmentsRecruited, onboarded, and led the core VA teamBuilt internal programs that boosted team engagement and emotional intelligence—contributing to a 95% retention rateOversee day-to-day operations, communications, and task delegationSupported backend improvements and team workflowsNote: As the business evolved, so did the team and its systems. Credit is due to the incredible collaboration with current leadership and staff who continue to scale and enhance operations beyond the original foundation I helped establish.
Education
University of Perpetual Help - Laguna
Bachelor of Sciende in Hotel and Restaurant Management
2010 — 2012
Skills
- Customer Service
- Hotels
- Micros
- Pre-Opening
- Hospitality
- Banquets
- Hotel Management
- Resorts
- Hospitality Management
- Hospitality Industry
- Restaurants
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