Shelly Gottschalk
Director Customer Escalation Management & Prevention at SAP Ariba
- Role
- Director Customer Escalation Management & Prevention at SAP Ariba
- Location
- Waterville, OH, US
- LinkedIn followers
- 500 followers
About Shelly Gottschalk
Director of Customer Escalation Management & Prevention • Customer Management for 16…
Experience
Director Customer Escalation Management & Prevention
Jun 2014 — Present · Toledo, OH, US
Promoted rapidly through a series of increasingly responsible management positions based on strong customer management, team building, and leadership performance. Currently dedicated to managing the end to end customer escalation process for SAP Ariba solutions with a strong focus in escalation prevention across the entire SAP Ariba customer base.
Education
Ohio University
Bachelor of Science
1987 — 1992
Skills
- Business Transformation
- Professional Services
- Supply Chain
- Supplier Development
- Supplier Evaluation
- Erp
- Saas
- Esourcing
- Procure-to-Pay
- Readiness
- Process Improvement
- Strategy
- Supply Management
- Global Sourcing
- Crm
- Cloud Computing
- Program Management
- Supply Chain Management
- Strategic Sourcing
- Change Management
- Sourcing
- Vendor Management
- Cross-Functional Team Leadership
- Management
- Manufacturing
- Rfp
- Management Consulting
- Procurement
- Leadership
- Enterprise Software
- Business Development
- Business Process Improvement
- E-Procurement
- Ariba
- Project Management
- Outsourcing
- Contract Negotiation
- Spend Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.