Shelly Faith

Role: Senior Technical Support Manager at Persistent Systems
Location: Nashua, NH, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

Experience

Senior Technical Support Manager
Persistent Systems
Mar 2023 — Present
Senior Technical Support Manager for Americas region and World Wide Manager over systems and platform appliance teams. Supporting IBM Hybrid Cloud Appliances and Netezza Performance Server on-prem and public cloud under IBM Software Support.

Skills

Ms Project
Data Center
Itil
Disaster Recovery
Technical Support
System Administration
Project Management
Computer Hardware
Servers
Hardware
Software Documentation
San
Process Improvement
Business Process Improvement
Program Management
Troubleshooting
Management
IT Service Management
Visio
Cloud Computing
Sharepoint
Virtualization
Operating Systems

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@persistent.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Persistent Systems

IT Services and IT Consulting · 30K employees · Pune, India

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by helping them reimagine the world. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We were named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026. Our Company fosters a values-driven and people-centric work environment that enables our employees to: - Accelerate growth, both professionally and personally - Impact the world in powerful, positive ways, using the latest technologies - Enjoy collaborative innovation, with diversity and work-life wellbeing at the core - Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent - persistent.com/careers

persistent.com

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Experience

Senior Technical Support Manager

Skills

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