Shelly Arora
A Six Sigma Black Belt certified strategic Business Solutions and CX professional | Strategy & Digital initiatives | Process Transformation | Wholesale & Commercial Banking | MSME & Retail Lending |
- Role
- Process Excellence & Customer Obsession at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shelly Arora
Multifaceted expertise in Retail and Wholesale Lending domain (an overview of trade & FX recently), exposure to Portfolio Strategy, Operations Leadership, process re-engineering, Customer Experience and Collections life cycle. Enthusiast Payments/ BFSI/ Insurance in a state run institution. Keen to explore complexities!
Experience
Process Excellence & Customer Obsession
Oct 2024 — Present · Mumbai, IN
Education
ISEL
Six Sigma Black Belt
Amravati University
Bachelor’s Degree, Commerce
1995 — 1998
G.S. Science , Arts And Commerce College , Khamgaon
High School, Science
1993 — 1995
Indian Institute of Management, Lucknow
Master of Business Administration (M.B.A.), Strategy and Marketing
2016 — 2017
Indian Institute of Technology, Delhi
Product Management
Skills
- Banking
- Relationship Management
- Team Management
- Retail Banking
- Mis
- Credit
- Risk Management
- Finance
- Portfolio Management
- Financial Risk
- Credit Risk
- Business Analysis
- Financial Services
- Crm
- Credit Cards
- Vendor Management
- Loans
- Business Process Improvement
- Customer Relationship Management (Crm)
- Business Relationship Management
- Management Information Systems (Mis)
- Strategy
- Operations Management
- Collections Management
- Business Strategy
- Management
- Product Management
- Project Management
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