Shelli Fragiao

Revenue Operations Manager @Consumer Cellular, Inc.

Portland, OR, US

As the Revenue Operations Manager, I lead multiple operational functions—including Collections, Refunds & Trade-in Credits, Order Review, Chargebacks, Reporting, Credit Analytics, and Billing Administration—to drive financial accuracy, efficiency, and growth across the organization.My role focuses on building and empowering a high-performing team of supervisors and specialists, creating a culture of accountability, collaboration, and professional development.Key Responsibilities & ImpactOversee billing, reporting, and credit operations to ensure accuracy, compliance, and alignment with customer agreements.Analyze daily billing data to detect issues, improve accuracy, and optimize cash flow performance.Design and refine automation strategies to streamline workflows and reduce manual effort.Develop and implement collection and risk mitigation strategies that minimize financial loss while maintaining positive customer relationships.Manage credit approval models, monitor key performance metrics, and recommend corrective actions to maintain healthy financial operations.Lead recruitment, training, and performance management for operations teams to ensure strong leadership pipelines and sustainable productivity.Deliver performance dashboards and KPI reports to senior leadership to inform decision-making and continuous improvement initiatives.Skills & ExpertiseRevenue cycle management | Credit risk assessment | Billing operations | Data analysisStrategic planning | Process automation | Team leadership & coachingProficient in MS Excel and data visualization toolsStrong background in consumer finance and telecommunications operationsHighlightsSuccessfully improved collection rates and reduced billing discrepancies through targeted data analysis and process enhancement.Championed staff development initiatives resulting in strong leadership succession and improved retention across teams.

University of Washington

Bachelors, Economics

University of Washington

BA, Economics