Shellie Plymale
Executive Advisor, Technology and Operations Optimization | Solution Focused | Mental Health Advocate
- Role
- Global Director, Advisor Impact & Optimization at Gigcxtalent
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Shellie Plymale
With over 30 years of experience in contact center operations and technology, I help businesses turn complex challenges into measurable results. As an executive consultant and advisor, I specialize in delivering high-efficiency, high-impact solutions that align contact center strategy, technology, and operations.My focus is on helping organizations optimize performance across the customer experience (CX), employee experience (EX), and stakeholder outcomes. From omni-channel strategy and network routing to WFM, QM/QA, knowledge management, and performance measurement—I take a holistic, vendor-agnostic approach that ensures long-term value and ROI.I\'ve led consulting engagements across industries and regions, including strategic leadership for the APAC consulting team at NICE Systems, with a focus on CXOne solutions. I’m proud to bring both technical depth and operational insight to every engagement—backed by Six Sigma certifications and a portfolio-based methodology that drives results.My firm partners with clients to source, evaluate, and implement contact center technologies and best practices that truly work for their business, their teams, and their customers.Let’s connect if you\'re looking to elevate your contact center performance—or just want to talk smart strategy.
Experience
Global Director, Advisor Impact & Optimization
May 2025 — Present
Education
St. Charles Community College
General Studies
1990 — 1993
Mesa Community College
Associate of Arts and Sciences - AAS, Registered Nursing/Registered Nurse
1996 — 1998
Skills
- Visio
- Program Management
- Service Delivery
- Business Process Improvement
- Project Delivery
- Contact Centers
- Business Analysis
- Six Sigma
- Integration
- Project Portfolio Management
- Avaya
- Operations Management
- Strategic Planning
- Contact Center Consulting
- Consulting
- Sharepoint
- Training
- Relationship Management
- Outsourcing
- Banking
- Risk Management
- Sdlc
- IT Management
- Business Transformation
- Business Requirements
- Crm
- Project Management
- Strategy
- Call Centers
- Change Management
- Telephony
- Disaster Recovery
- Workforce Management
- Cross-Functional Team Leadership
- Call Center
- Credit Cards
- Process Improvement
- Vendor Management
- Pmo
- Pmp
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