Shelley Snow

Customer Success Manager Sr Technical Account Manager @Salesforce

Miami-Fort Lauderdale, FL, US
EMAILS
s••••••••@salesforce.com
MOBILE NUMBERS
+19•••••••52

Signup · Get unlimited contacts

WORK HISTORY

Nov 2023 — Present

Customer Success Manager Sr Technical Account Manager @Salesforce

View department →

Fort Lauderdale, FL, US

Analyze Signature Success Plan Customer customer needs and provide timely solutions to their technical challenges. Maintain a deep understanding of the Salesforce platform. Ensure our enterprise customer\'s success by defining and measuring progress against their customer success plan and score to achieve maximum ROI and value on their investment and utilize problem-solving skills to resolve challenges as they arise.

EDUCATION

N/A

PM Training

PMI - PMP Training , Project Management

N/A

University of New Brunswick

Bachelor of Business Administration - BBA, Business Administration and Management, General

N/A

University of Toronto

SAP R3 HRIS - Software Implementation Course Work

N/A

Oracle University

Oracle ERP (SQL/PLSQL) and CRM Implementation Course Work

SKILLS

Requirements GatheringSoftware DocumentationSdlcRequirements ManagementSoftware RequirementsBusiness AnalysisCrm IntegrationAxure RpIntegrationProject Portfolio ManagementSharepointProcess ImprovementMs ProjectAgile Project ManagementCustomer SupportUml ToolsBusiness RequirementsUser Experience DesignSupply ChainIT StrategyBusiness Process ImprovementPurchasing ProcessesUmlChange ManagementErp ImplementationsCrmOracle ApplicationsOracle E-Business SuiteBusiness IntelligenceHealthcare Information TechnologySqlVisioScrumOracle CrmRupUser Acceptance TestingSoftware ImplementationOracleRequirements AnalysisCloud Computing

ABOUT SHELLEY SNOW

I am a Technical Account Manager with a background in Software Implementation Consulting,…

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.