Shelley Snow
Customer Success | Product Management | Program Management | Project Management | Salesforce Professional Services | 8x Salesforce Certified Agentforce Specialist | Agentblazer Innovator | Data Cloud Consultant
- Role
- Customer Success Manager Sr Technical Account Manager at Salesforce
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Shelley Snow
I am a Technical Account Manager with a background in Software Implementation Consulting,…
Experience
Customer Success Manager Sr Technical Account Manager
Nov 2023 — Present · Fort Lauderdale, FL, US
Analyze Signature Success Plan Customer customer needs and provide timely solutions to their technical challenges. Maintain a deep understanding of the Salesforce platform. Ensure our enterprise customer\'s success by defining and measuring progress against their customer success plan and score to achieve maximum ROI and value on their investment and utilize problem-solving skills to resolve challenges as they arise.
Education
PM Training
PMI - PMP Training , Project Management
University of New Brunswick
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Toronto
SAP R3 HRIS - Software Implementation Course Work
Oracle University
Oracle ERP (SQL/PLSQL) and CRM Implementation Course Work
Skills
- Requirements Gathering
- Software Documentation
- Sdlc
- Requirements Management
- Software Requirements
- Business Analysis
- Crm Integration
- Axure Rp
- Integration
- Project Portfolio Management
- Sharepoint
- Process Improvement
- Ms Project
- Agile Project Management
- Customer Support
- Uml Tools
- Business Requirements
- User Experience Design
- Supply Chain
- IT Strategy
- Business Process Improvement
- Purchasing Processes
- Uml
- Change Management
- Erp Implementations
- Crm
- Oracle Applications
- Oracle E-Business Suite
- Business Intelligence
- Healthcare Information Technology
- Sql
- Visio
- Scrum
- Oracle Crm
- Rup
- User Acceptance Testing
- Software Implementation
- Oracle
- Requirements Analysis
- Cloud Computing
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