Shelley Simone
Service and support executive thriving in change!
- Role
- Customer Success at Coquina Systems
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Shelley Simone
Proud and excited to be a member of a passionate team of customer focused professionals with a great culture, and a dedication to service excellence for products embracing innovation, transformation, social responsibility and customer success! Differentiated by my background in Service, Engineering and Sales, I am a mission driven customer focused leader with a track record of superior customer satisfaction while driving operational and financial success. I am recognized for my ability to establish clear goals, create a common vision of success that is shared by every level of the organization, and for my relentless focus on execution. · A track record of growth and continuous advancement in Customer Support leveraging experiences in Sales, Software Engineering, Operations, Break Fix, Implementations, Premier Support, Hardware/Software Solutions and, Global People Leadership.· Active engagement to balance the often-conflicting needs of customers, stakeholders and employees. · Tireless focus on continuous improvement and an expert in facilitating change elevating performance of our people, operations and financials.Areas of Expertise Include:End to End Customer Care | Change & Transformation | Business Strategy | Operations Management | Vision & Direction | Technology Innovation | Data Analytics | Service & Support Design | Customer Satisfaction & Service | Cross-Functional & Global Team Leadership | Committed Mentor | Talent Evolution | KPI Attainment & Growth | Global Leadership | Critical Situation Management
Experience
Customer Success
Aug 2025 — Present
Education
Indiana Wesleyan University
BSM, Management
2009 — 2011
Insead
Global Advanced Program for Leadership Development
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