Shelley Gillett
Marketing | Management | Customer Service Enthusiast | Warehouse Operations | Entrepreneur Success | Cultural Leadership | Fundraising
- Role
- Membership Marketing - Sales - Returns at Costco Wholesale
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Shelley Gillett
Could it be a memory of being 4 years old, holding my brothers’ hand as he wore a…
Experience
Membership Marketing - Sales - Returns
Nov 2017 — Present · Chicago, IL, US
Refund Clerk • Costco • Naperville, ILResponsible for enrolling members in various membership programs in one of the leading warehouses in the Midwest region. Key accountabilities include sales, problem resolution, training colleagues and marketing support. • Achieved a 119% increase in New member autorenewal memberships 20••••20• Attained a 20% growth in increase in New member E-mail. capture 20••••20• Ranked in the top 15% for key performance metrics• Identified by leadership to assume key responsibilities in other departments with critical needs• Implemented a safety process for customers and employees to mitigate Covid19 exposes. • Resolves customer issues with minimal conflict resulting in customer satisfaction and loyalty• Proficient in AS400, Customer Relationship Management (CRM), organized, finds or creates new ways to increase productivity11/20••••18Tire Sales • Costco • Naperville, IL• Created new tire management system that resulted in efficiency and labor productivity• In first 90 days, transformed Torque call process to ensure safety goals were achieved• Recognized by customers for solving problems quickly and effectively• Demonstrated ability to adapt to changing duties and respond to interruptions and changes
Education
National Louis University
Bachelor’s Degree
2016 — 2017
College of DuPage
Associate’s Degree
2012 — 2015
Skills
- Leadership
- Retail
- Microsoft Word
- Volunteer Recruiting
- Team Leadership
- Fundraising
- Marketing
- Nonprofit Organizations
- Sales
- Web Development
- Customer Service
- International Students
- Event Planning
- Time Management
- Retail Buying
- Management
- Project Management
- Successful Business Owner
- Sales & Marketing
- Microsoft Excel
- Detail Oriented
- Party Planning
- Advertising
- Microsoft Powerpoint
- Strategy
- Digital Marketing
- Microsoft Office
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