Shelley L Robinson
Operations & Process Specialist @American Family Insurance
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WORK HISTORY
Operations & Process Specialist @American Family Insurance
Columbus, OH, US
Works with the sales state leadership team to support agency growth and state initiatives, recognizing the agency business owners’ roles as independent contractors. Provides operational expertise and consulting to agency business owners. Provides suggestions to agency owners regarding the process and procedure for growth activities, marketing and systems. Focuses on continuous improvement within an operation and makes recommendations that enhance the agency. Delivers a consistent onboarding process for agency business owners and serves as the subject matter expert (SME) on operations and processes and partners with corporate to deliver relevant curriculum.
EDUCATION
Cleveland State University
Bachelor of Business Administration
ABOUT SHELLEY L ROBINSON
Proven sales training consultant with a career track record of producing positive business outcomes. Achievements include:*Effective design of training materials with interactive delivery *Effective sales leader and coach to business professionals *Achieved sales conferences and exceeded sales goals *Twenty plus years of insurance industry experience and a broad base of industry knowledge and skills
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