Shelley Elkins
Vice President, Care Team Operations at Sedgwick
- Role
- Vice President, Care Team Operations at Sedgwick
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Shelley Elkins
Experienced, Strategic Contact Center ExecutiveSolving problems and helping people are my passions. From gaining skills with Contact Center Operations, Program/Account Management, Vendor Management to Client Services my focus has been adding expertise to serve. Serving my team and my clients is what drives me every day. I work with the best people striving to do the best work possible by leveraging our smarts, creativity and collaboration to bring superior results.
Experience
Vice President, Care Team Operations
Dec 2020 — Present · Cincinnati, OH, US
Education
University of Cincinnati
Marketing Major
Xavier University
Six Sigma Green Belt
New York University
Project Management Certification
Skills
- Customer Retention
- Strategy
- Key Performance Indicators
- Business Strategy
- Voice of the Customer
- Customer Service
- Project Management
- Team Management
- Customer Relationship Management (Crm)
- Crm
- Analysis
- Quality Assurance
- Call Center
- Budgets
- Crisis Management
- Recalls
- Business Process
- Call Centers
- Team Leadership
- Customer Experience
- Outsourcing
- Team Building
- Management
- Continuous Improvement
- Customer Satisfaction
- Training
- Sales
- Strategic Planning
- Metrics
- Coaching
- Operations Management
- Contact Centers
- Cross-Functional Team Leadership
- Consumer Insight
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